Refund policy

Refund & Returns Policy

At IJ LONDON, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us via the contact form.

Returns should be sent to:

IJ LONDON
72 Leyswood Drive
Ilford, Essex
IG2 7JH
United Kingdom

Items returned without first contacting us and obtaining approval will not be accepted.

If you have any questions regarding a return, please contact us.

Non-Returnable Items

The following items cannot be returned or refunded:

• Custom-made or personalised items
• Earrings and pierced jewellery (for hygiene reasons, unless faulty)
• Gift cards

If you have any questions about whether your item is eligible for return, please contact us before making a purchase.

Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or style, you will need to return the original item (if eligible), and once the return has been approved, place a new order for the item you would like instead.

United Kingdom & European Union 14-Day Cooling-Off Period

If your order is being shipped to the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be in the same condition in which it was received, unworn, unused, and in its original packaging. Proof of purchase will also be required.

This does not apply to custom-made or personalised items or earrings and pierced jewellery where permitted by law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us via the contact form.