Shipping Policy

Thank you for shopping with IJ LONDON.

Order Processing

All orders are dispatched on the next working day after your order is placed. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email.

United Kingdom Shipping

All UK orders are shipped using Royal Mail Tracked 24.

Estimated delivery time is the next working day after dispatch. However, delivery times are estimates only and may occasionally be affected by factors outside our control, including postal delays, adverse weather conditions, or other unforeseen circumstances.

Free UK Shipping

We offer FREE UK shipping on all orders over £100.

Shipping charges for orders under £100 will be calculated and displayed at checkout.

International Shipping

We ship worldwide.

International delivery times vary depending on the destination country and local postal services. Delivery times may also be affected by customs processing and other factors outside our control.

Custom-Made Items

Custom-made and personalised items require additional production time before dispatch.

If you are interested in ordering a custom-made item, please contact us before placing your order and we will be happy to provide an estimated production and dispatch timeframe.

Production times may vary depending on the design and complexity of the piece.

Tracking Your Order

Tracking information will be provided once your order has been dispatched, allowing you to follow your parcel’s journey.

Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delays

While we aim to deliver orders within the estimated delivery times, delays can occasionally occur due to circumstances beyond our control, including shipping carrier delays, customs inspections, weather conditions, and peak seasonal periods.

Incorrect Shipping Information

Please ensure that your shipping address is correct when placing your order. IJ LONDON cannot be held responsible for orders shipped to an incorrectly provided address. If you notice an error, please contact us as soon as possible via the contact form.

Lost or Stolen Parcels

If your parcel is lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

IJ LONDON is not responsible for parcels marked as delivered by the shipping carrier.

Contact Us

If you have any questions regarding shipping, please contact us via the contact form.